Senior medewerker Hypotheek Service Center (32-38 uur)

For this vacancy we are specifically looking for Dutch speaking candidates.

Does a customer contact environment no longer hold any secrets for you and do you like to share your knowledge with your colleagues? Do you want to make an important contribution to the further improvement of the Customer Experience? Then the position of Senior employee Mortgage Service Center is something for you!

What will you do?

As senior employee Mortgage Service Center you are the contact person for your colleagues and you ensure that everyone at the Mortgage Service Center can learn and grow. You will ensure continuous improvement in terms of conversation skills and professional knowledge. You listen in on conversations with your colleagues and give them tips and feedback so they can do their job even better. You analyze the achieved results of the team and think of opportunities to further optimize the call quality.

In addition, in this position you have an important task in shaping the content of the induction program and training groups of new colleagues. Finally, you are the point of contact for the entire department.

Where will you work?

Blauwtrust Group: your new challenge in the Dutch mortgage market!

Blauwtrust Group connects supply and demand on the Dutch residential mortgage market through its business units Quion, ROMEO and Dutch Mortgage Portfolio Management (DMPM). Together, they serve the entire Dutch mortgage chain from consumers to funders. With more than 30 years of experience, the group has built a solid position in the Dutch mortgage market.

Quion

Quion is one of the largest independent mortgage servicers in the Netherlands. For 20 years, Quion has proudly supervised the management of mortgages and consumer credit for renowned national and international financial organizations with diverse signatures. For these organizations, they are the business partner that helps them serve their clients successfully in a changing world.

Working at Quion, means continuous improvement in a personal and flexible way. That is the common thread of the organization. This in a no nonsense and result driven culture.

What do you need for this position?

As a Senior employee at Quion, you are curious and show initiative. You want to be an expert in your field. Giving and asking for feedback is your 2nd nature. You get energy from working together in a complex environment and you see opportunities for development. You go for results and you dare to speak up.

As a senior employee at the Mortgage Service Center you have excellent communication skills. You enjoy sharing your knowledge and you are able to motivate your colleagues in a natural way. You have a good sense of humor, but you also dare to address colleagues when necessary. You are energized by the hustle and bustle of a Contact Center and are not easily swayed.

Furthermore

• You have at least an MBO level 4 diploma.

• You have at least 3 years experience within an inbound telephony environment

• Do you have knowledge of mortgage processes

• You have a good command of the Dutch language

• Are you in possession of your WFT basis and WFT Hypothecair krediet or are you willing to obtain these on short term

Given the nature and confidentiality of our work an integrity investigation is part of the selection procedure

What do we offer?

• A centrally located modern office in Capelle aan den IJssel with good accessibility by public transport and ample parking. Our office is close to metro station Kralingse Zoom and the A16 motorway

• Good benefits, such as 25 vacation days and travel allowance

• Favorable pension plan, a bicycle plan and the possibility to purchase vacations

• A company laptop and phone. And monitor glasses if you need them

• Opportunity and resources to work 25% from home

• Numerous training and education opportunities for breadth and height development

• You can enjoy lunch with your colleagues in our company restaurant and there are regular drinks parties

• We contribute to your sports season ticket and have a bicycle scheme

• A gross salary between € 2867,- and € 4095,- based on 38 hours, depending on your experience

Talent development

We start with an onboarding, so that you find your way around and quickly feel at home We have a wide range of online workshops and training courses to help you continuously improve, and you and your manager will discuss which training course is suitable for your area of work so that you can continue to develop. Because standing still is going backwards!

Application procedure

• We always respond. If we see enough common ground, you will be called by our recruiter for a telephone interview.

• The second step is an interview with the hiring manager and finally an interview with both of them.

Interested?

Do you see yourself working with us? Then apply directly via the application button! Do you have any questions or would you like more information about the position? Then please contact Saskia Grundeler (Team Manager Customer Contact Center) on 06 - 43 20 78 28. For questions about the application procedure, please contact recruiter Niels de Ruiter on 06 - 22 09 13 59.

Acquisition in response to this vacancy is not appreciated.