Process Consultant

Only applications from candidates who are fluent in Dutch and currently residing in the Netherlands will be considered

As a Process Consultant, you play a crucial role in optimizing and innovating our mortgage processes and process landscape

What will you be doing?

As a Process Consultant, you play a crucial role in optimizing and innovating our processes. You translate new questions from our customers, as well as from our internal organization, into a concrete solution direction. In addition, you come up with improvement proposals to optimize the process landscape in order to ensure service delivery to our customers. You operate at the intersection of IT and Operations and ensure that new products and services are smoothly integrated into our service delivery.

Your responsibilities include:

• Developing change requests together with the process owner with an eye for the customer, market, and organization.

• Translating strategic goals into concrete improvement initiatives.

• Developing and monitoring roadmaps and impact analyses.

• Functionally elaborating change requests and coordinating with IT.

• Participating in projects and guiding implementations within operational teams.

• Eliminating existing workarounds and preventing new bottlenecks.

• Acting as a gatekeeper to minimize negative impact on processes.

• Monitoring the implementation and evaluating the results.

Where will you be working?
Do you want to work for a leading player in the Dutch mortgage market? At Quion, we ensure that our customers can effortlessly manage their mortgage. We connect supply and demand in the housing market and strive to be the best service provider. Our ambition? That everyone wants Quion to service their mortgage!

This is you

• HBO level of education and thinking.

• Experience with Agile working.

• In-depth knowledge of the mortgage market and relevant laws and regulations.

• Experience with process models and business case methodology.

• Strong analytical and problem-solving skills.

• Persuasiveness and decisiveness.

• Creativity and a customer-oriented attitude
  
  

What do you need for this position?

·         Flexibility: You effortlessly switch between different roles and adjust your strategy as needed.

·         Customer focus: You know the market and understand the needs of customers and stakeholders.

·         Persuasiveness: You can get others on board and deal with resistance within the organization.

·         Decisiveness: You make well-considered decisions under time pressure and uncertainty.

·         Creativity: You come up with innovative solutions by combining existing elements in a new way.

·         Problem analysis: You organize and structure information to arrive at clear insights and solutions.

What do we offer you?

Continuous improvement is the common thread in our ambition: it is a way of thinking, working, and living. Working at Quion means working in a young, ambitious, and innovative organization with short lines of communication. We like to share our knowledge with each other and are always looking for new opportunities and ways to improve our current relationships. Together with about 500 colleagues, you support customers in the administrative process of the mortgage.

Quion is looking for real experts in their field. In return, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiatives and personal growth. You will also receive a comprehensive and attractive package of employment conditions, including:

• A salary of € 4445 to € 6348 gross per month based on 38 hours per week.

• 190 vacation hours, pension scheme, bicycle plan, and the possibility to purchase vacation days.

• Training and education opportunities.

• Flexible working options and reimbursements for work-from-home and travel days.

• Healthy meals, sports discounts, and a modern office in Capelle aan den IJssel.

• Good secondary employment conditions, such as 25 vacation days and travel allowance

• A company laptop and phone. And computer glasses if you need them

• Possibility and resources to work 50% from home

• We contribute to your gym membership and have a bike scheme

Talent development
We start with an onboarding process so you can find your way and feel at home quickly. We offer a wide range of online workshops and training to continuously improve yourself, and you will discuss with your supervisor which training is suitable in your field of work, so you can keep developing. Because standing still means moving backward!

Interested?
Do you see yourself working with us? Apply directly via the application button! Do you have questions or want more information about the job content? Then contact Team Talent Attraction (Niels de Ruiter & Dipak Hardwarsing) via careers@blauwtrustgroep.com

Acquisition in response to this vacancy is not appreciated.