Employee Quality

Do you know how to monitor the quality of processes and coach your colleagues in the right way? Do you want to put quality management further on the map within Quion? Do you have experience in the financial industry? Then the position of Employee Quality is something for you!

What are you going to do?

As Employee Quality you are responsible for monitoring the quality of the primary operational processes. You perform daily quality checks within the various operational teams of Quion, to assess whether the mortgage files meet the set requirements. In addition, you perform internal audits and initiate (quality) improvement projects in cooperation with the Lean Experts. For the team managers you are the advisor regarding the quality level of the employees within his/her team and the possible actions to be taken. You also provide training for the various operational teams on “quality of processes”. Furthermore, you are closely involved in the transition to more automated controls during the process. As a specialist in the field of QA you like to share your experiences with your colleagues, so that the knowledge within Quion concerning quality management is raised to a higher level.

In short, as Quality Officer

• You are responsible for establishing and updating quality procedures;

• You record the results of the quality controls adequately in the quality reporting tool;

• You maintain the quality reporting tool;

• Periodically report quality control outcomes to internal and external stakeholders;

• Provide insight into possible improvements in the primary operational processes, with solution-oriented advice;

• Conduct calibration sessions with the operational teams based on the outcomes of the quality controls;

• Advise team managers on the quality level of the employees within his/her team and any actions/agreements to be taken.

Where will you work?

Blauwtrust Groep: your new challenge in the Dutch mortgage market!

Blauwtrust Groep connects supply and demand on the Dutch residential mortgage market through its business units Quion, ROMEO and Dutch Mortgage Portfolio Management (DMPM). Together, they serve the entire Dutch mortgage chain from consumers to funders. With more than 30 years of experience, the group has built a solid position in the Dutch mortgage market.

Quion

Quion is one of the largest independent mortgage servicers in the Netherlands. For 20 years, Quion has proudly supervised the management of mortgages and consumer credit for renowned national and international financial organizations with diverse signatures. For these organizations, they are the business partner that helps them serve their clients successfully in a changing world.

Working at Quion, means continuous improvement in a personal and flexible way. That is the common thread of the organization. This in a no nonsense and result driven culture.

What do you need for this position?

As an employee of Quion, you are curious and show initiative. You want to be an expert in your field. Giving and asking for feedback is your 2nd nature. You get energy from working together in a complex environment and you see opportunities for development. You go for results and you dare to speak up.

The Quality Officer we are currently looking for is a true professional in the field of the underwriting process. You get energy from transferring your knowledge and experience to your colleagues. You have good communication skills and a healthy dose of persuasiveness.

Furthermore

• You have HBO work and level;

• You have several years of experience in the field of acceptance processes and quality management;

• Do you preferably have experience with automating quality controls;

• Have you previously worked according to the PDCA cycle;

• Are familiar with the Lean method and tools and their application;

• In possession of WFT basic & mortgages.

Given the nature and confidentiality of our work, an integrity screening is part of the selection procedure.

What do we offer you?

Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 500 colleagues you will support clients in the administrative process of the mortgage.

Quion is looking for true toppers in their profession. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A salary of € 2867,- to € 4095,- gross per month & 190 vacation hours based on 38 hours per week

• Favorable pension plan, a bicycle plan and the possibility to buy and sell vacations

• Numerous training and educational opportunities for breadth and depth development

• A fine balance between working from home & working in the office. Compensation for your home-work and travel days and a home-office to work comfortably & healthily from home

• Healthy meals in our company restaurant and discounted sports

• A centrally located modern office in Capelle aan den IJssel with good accessibility by public transport and free parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.

Talent Development

We start with an onboarding, so you can find your way around and quickly feel at home. We have a wide range of online workshops and training courses to continuously improve yourself. In addition, you will discuss with your manager which training is appropriate in your field of work, so that you continue to develop. Because standing still is going backwards!

Interested?

Do you see yourself working with us? Then apply directly via the application button! Do you have any questions or would you like more information about the position? Please contact Emma Labeur (Manager Quality & Lean) on 06 - 15 25 08 42 or Niels de Ruiter (Talent Attraction) on 06 - 22 09 13 59.

Acquisition in response to this vacancy is not appreciated.