Servicedesk Employee

Are you ready for a new challenge and do you easily take on the leading role? Are you customer-oriented and interested in ensuring that all workplaces and software function effectively, contributing to BTG's success? Then read on!

Your Work Environment

Working at BTG means being part of a dynamic organization that plays a central role in the Dutch mortgage market. With approximately 600 colleagues, we are the outsourcing partner for ambitious organizations in the mortgage market, such as banks, investors, and insurers. BTG handles everything needed to offer and maintain mortgages, leveraging the power of innovative technology and excellent service.

As a Service Desk Employee, you will be part of the IT&D Run department. Together with three colleagues, you form BTG's IT Service Desk. Every working day, you are ready to help both internal and external users with questions and problems related to ICT services.

What Will You Do?

As a Service Desk Employee, you will provide first-line support to internal and external users regarding both functional and technical ICT services. You will act as second-line support for resolving hardware and software incidents on standard workplaces, setting up workplaces, and performing standard system technical tasks.

In summary, as a Service Desk Employee:

• You provide first-line support for system/application users facing functional and technical problems and/or requests.
• You engage third parties (second-line support) when necessary and monitor the execution.
• You identify bottlenecks and time limit exceedances.
• You create reports and make improvement proposals.
• You are the point of contact for and manage communication devices.
• You have strong communication skills.
• You are the trusted IT face for the Quion organization.

What Do We Offer?

Continuous improvement is the thread running through our ambition: it's a way of thinking, working, and living. Working at the Blauwtrust Group means working in a young, ambitious, and innovative organization with short lines of communication. We love to share our knowledge and are always looking for new opportunities and improving our current relationships. Together with about 500 colleagues, you support clients in the administrative process of the mortgage.

BTG is looking for top talent in their field. In return, you can expect a lot from us. A pleasant, collegial culture with plenty of room for initiatives and personal growth. You will also receive a complete and attractive package of employment conditions, including:

• A base salary between EUR 2,690 and EUR 3,841 & 200 vacation hours (based on a 40-hour workweek)
• Favorable pension plan, a bicycle plan, and the possibility to buy and sell vacation days
• Numerous training and development opportunities for broad and high-level development
• Flexible working in different schedules and patterns
• Ergonomic working, healthy meals, and discounted sports
• A centrally located modern office in Capelle aan den IJssel with opening hours from 07.00 to 19.00 with good accessibility by public transport and free parking. Our office is close to Kralingse Zoom metro station and the A16

Interested?

Are you the Service Desk Talent we are looking for? Apply now via the application button!

If you have any questions, you can contact Amin Fategh, Corporate Recruiter at BTG via amin.fategh@blauwtrustgroep.com.