Employee Advisor Desk

Employee Advice Desk
Do you get a kick out of answering incoming calls regarding the underwriting process of new mortgage applications? Are you someone who enjoys contact with advisors and lenders? Do you like to think along with the advisor to find the best possible solution and would you like to work in a new dynamic environment? Then read on quickly!

Your work environment?
You will be working in one of the teams at our Mortgage Service Center. The core of this team is to provide an excellent service and thus make the advisors happy. This is our central focus!
This team is responsible for handling incoming phone calls from advisors who have submitted a mortgage application. Together with your colleagues, you do everything possible to achieve the best result for the customer and provide the intermediary with a satisfactory answer. You will do this independently or with the help of the underwriter in the second line. If you choose a job at the Mortgage Service Center in the Advisor Desk department, then you choose for challenge, variety, personal growth and of course great colleagues. We work hard, but also find fun and a good atmosphere very important!

What are you going to do?
The basis of your work? That is handling incoming calls about underwriting processes. You are the specialist on the phone when it comes to providing information to intermediaries. These can be questions ranging from communicating the status of a new application to discussing missing documents.
You handle the question from start to finish and, using the lenders' frameworks, verify that this information is correct.
You think along solution-oriented with the intermediary's question. You identify improvement/bottlenecks in processes and pass these on to the team manager. Within the Mortgage Service Center we measure intermediary satisfaction based on the NPS Measurement. Your excellent conversation skills and professionalism contribute to high customer satisfaction.

What do you need for this position?
As an employee of Quion, you are curious and show initiative. You want to be an expert in your field. As an employee Mortgage Service Intermediaries Desk you have a no nonsense way of thinking and giving and asking for feedback is your 2nd nature. You get energy from working together and you see opportunities for development. You go for results and you dare to speak your mind. You are naturally service minded and have a high priority on customer satisfaction.
Furthermore

• Minimum availability of 24 hours
  
• At the start a training of the duration of 2 consecutive weeks.
  
• Are you in possession of an MBO diploma level 4
  
• Do you have at least 2 to 3 years experience in a service function
  
• Do you have experience with telephone customer contact and experience with mortgages then we are looking for you!
  
• Are you in possession of WFT Basis and WFT Mortgage Credit
  
• You have a good command of the Dutch language both verbally and in writing
  

We find it important that in terms of personality and competences there is a good match with the position and with Quion.
Given the nature and confidentiality of our work, an integrity investigation is part of the selection procedure.

What do we offer you?
Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 500 colleagues you will support clients in the underwriting and administrative process of the mortgage.
Quion is looking for real top professionals. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A basic salary between € 2,606 and € 3,723 gross per month obv 38 hours (depending on qualifications and experience) & 190 vacation hours
  
• A fine balance between working from home & working in the office. Compensation for your home working and travel days and a home office to work pleasantly & healthily at home
  
• Ergonomic working, healthy meals
  
• A centrally located modern office in Capelle aan den IJssel with good accessibility by public transport and free parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.
  
  

Interested?
Are you the person we are looking for in this position? Then apply directly via the application button.
Do you have any questions or would you like more information about the content of the position? Then please contact Saskia Grundeler (06-43207828).