Client Change Manager (Focus op Risk & Compliance)

Only applications from candidates who are fluent in Dutch and currently residing in the Netherlands will be considered

As Client Change Manager, you will be responsible for the process around change requests from our lenders, with a specific focus on Risk & Compliance.

What will you do?

You are the central point of contact for all our clients when it comes to change proposals and requests, specifically in the area of Risk & Compliance. You coordinate the intake of customer requests and prepare these in accordance with the agreed process. In addition, you advise on prioritization and determine the appropriate approach for alignment with clients. You are also responsible for preparing substantive, non-functional communications to lenders. You optimize processes, ensure efficient, generic services and ensure compliance with SLAs and frameworks.

Your responsibilities include:

• Responsible for translating client requests regarding Risk and Compliance related issues and handles and monitors the full process of these requests from entry to commercial proposal.

• Intake of customer requests regarding Risk and Compliance related changes and translation to internal parties such as Risk & Compliance, Change and Operations.

• Monitor submitted requests and timely follow-up.

• Set up and maintain consultation structures towards lenders in the area of Risk & Compliance.

• Responsible for RFIs and audits for Risk and Compliance from lenders.

• Effective communication and coordination with internal stakeholders and lenders.

• Monitor progress of assurance reports and requests, including reporting and KPIs.

• Answering client questions around Risk and Compliance requests and referring to other departments where necessary.

• Build and maintain good relationships with clients and external stakeholders.

• Actively keep abreast of developments and trends in the financial sector.

Where will you be working?

Quion is one of the largest independent mortgage servicers in the Netherlands. For 20 years, Quion has been proudly managing mortgages and consumer credit for renowned national and international financial organizations with diverse signatures. For these organizations, they are the business partner that helps them serve their clients successfully in a changing world.

Working at Quion, means continuous improvement in a personal and flexible way. That is the common thread of the organization. This in a no nonsense and result driven culture.

This is you:

• HBO working and thinking level, with relevant qualifications.

• At least 5 years of relevant work experience, of which 3 years in a commercial position with a financial services company.

• Thorough knowledge of the mortgage market, Risk & Compliance, and Quion's products and processes.

• Experience with the Lean method and tools in customer-focused processes.

• Excellent communication skills, both verbal and written.

• Ability to translate complex information into clear and compelling presentations.

• Knowledge of customer management and mortgage processes.

  
  

What do you need for this position?

• Persuasiveness and respectful handling of criticism.

• Taking initiative in cooperation with internal and external parties.

• Customer focus and an eye for improvement.

• Entrepreneurship and adaptability to customer needs.

• Analytical ability and problem-solving thinking.

• Results-oriented with a focus on measurable goals.
  
  

What do we offer you?

• A salary of €4445,- to €6348,- gross per month based on 38 hours per week.

• 190 vacation hours, pension plan, bicycle plan, and opportunity to purchase vacation days.

• Training and education opportunities.

• Flexible work opportunities and allowances for home work and travel days.

• Healthy meals, sports discounts, and a modern office in Capelle aan den IJssel.

  
  

What do we offer you?

• A salary of €4445,- to €6348,- gross per month based on 38 hours per week.

• 190 vacation hours, pension plan, bicycle plan, and possibility to purchase vacation days.

• Training and education opportunities.

• Flexible work opportunities and allowances for home work and travel days.

• Healthy meals, sports discounts, and a modern office in Capelle aan den IJssel.

• Good fringe benefits, such as 25 vacation days and reimbursement of travel expenses.

• A company laptop and phone. And monitor glasses if you need them

• Possibility and resources to work 50% from home

• We contribute to your sports season ticket and have a bicycle scheme

Talent development

We start with an onboarding, so that you find your way around and quickly feel at home We have a wide choice of online workshops and training courses to continuously improve yourself, and you and your manager will discuss which training course is appropriate in your area of work, so that you can continue to develop. Because standing still is going backwards!

Interested?

Do you see yourself working with us? Then apply directly via the application button! Do you have any questions or would you like more information about the position? Please contact Team Talent Attraction (Niels de Ruiter & Dipak Hardwarsing) via careers@blauwtrustgroep.com.

Please note that this vacancy has been published simultaneously internally and externally. In case of equal suitability, we give preference to internal candidates.

Acquisition in response to this vacancy is not appreciated.