Administrative Support Employee Operations

Only applications from candidates who are fluent in Dutch and currently residing in the Netherlands will be considered

As Administrative Support Employee within Operations, you work within the Acceptance department and are an essential link in ensuring the smooth running of administrative processes and customer journeys.

What will you be doing?

In your role as Administrative Support Employee, you will perform various administrative tasks and ensure that daily activities run smoothly. You process and verify customer data, manage files, and ensure efficient handling of incoming documents. Your work directly contributes to careful and customer-oriented service.

Your responsibilities include, among others:

• Entering, checking, and processing customer data, such as contact details and bank account numbers in our system (QSP);

• Managing, checking, and processing incoming file documents;

• Maintaining telephone contact with external parties, such as notaries;

• Processing lists, data entry, and status updates within our system;

• Ensuring timely transfer of mortgage funds to the notary;

• Handling emails and managing 2nd-line telephone calls.

• Daily processing of mortgage mutations and managing customer files;

• Supporting the execution of administrative processes within the Management department.

Where will you be working?
Do you want to work for a leading player in the Dutch mortgage market? At Quion, we ensure that our customers can manage their mortgages effortlessly. We connect supply and demand in the housing market and strive to be the best service provider. Our ambition? That everyone wants Quion to service their mortgage!

This is you

• MBO level of education, preferably supplemented with WFT-Basis;

• Minimum of 2 years of administrative work experience;

• Accuracy and precision in your work;

• Good command of the Dutch language in speech and writing;

• Knowledge of administrative processes and experience with software such as Microsoft Office;

• Affinity with the mortgage market or interest in further development within this field;

• Familiarity with the Lean method and tools is a plus.
  
  

What do you need for this position?

• Customer orientation – You have an eye for the customer and ensure that processes are executed efficiently and correctly.

• Accuracy & Precision – You work carefully and make few mistakes when processing data.

• Planning & Organizing – You can set priorities well and ensure that tasks are completed in a timely and structured manner.

• Written & Oral communication – You can communicate clearly and correctly, both in writing and verbally.

• Independence – You know what needs to be done and proactively take on tasks without constantly needing guidance.

• Problem Analysis – You identify deviations in processes and actively work on solutions to improve efficiency.

What do we offer you?
Continuous improvement is the common thread in our ambition: it is a way of thinking, working, and living. Working at Quion means working in a young, ambitious, and innovative organization with short lines of communication. We like to share our knowledge with each other and are always looking for new opportunities and ways to improve our current relationships. Together with around 500 colleagues, you support customers in the administrative process of the mortgage.

Quion is looking for real experts in their field. In return, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiatives and personal growth. You will also receive a comprehensive and attractive package of employment conditions, including:

• A salary of €2370 to €3384 gross per month based on 38 hours per week.

• 190 vacation hours, pension scheme, bicycle plan, and the possibility to purchase vacation days.

• Training and education opportunities.

• Flexible working options and reimbursements for work-from-home and travel days.

• Healthy meals, sports discounts, and a modern office in Capelle aan den IJssel.

• Good secondary employment conditions, such as 25 vacation days and travel allowance

• A company laptop and phone. And computer glasses if you need them

• Possibility and resources to work 50% from home

• We contribute to your gym membership and have a bicycle scheme

Talent Development
We start with an onboarding process so you can find your way and quickly feel at home. We offer a wide range of online workshops and training sessions to help you continuously improve. Additionally, you will discuss with your supervisor which training is suitable for your area of work, so you can continue to develop yourself.

Interested?
Can you see yourself working with us? Apply directly via the application button! Do you have any questions or would you like more information about the job content? Then contact Kavita Chigharoe (Team Manager) at 06 - 21 67 43 59 or via Team Talent Attraction (Niels de Ruiter & Dipak Hardwarsing) at careers@blauwtrustgroep.com

Acquisition in response to this vacancy is not appreciated.