Accountmanager special management

Your work environment

Working at Quion means working in a dynamic organization that plays a pivotal role in the Dutch mortgage market. At Quion we work on the housing dreams of the Dutch, because we believe that everyone deserves a home. Together with some 600 colleagues, we are the outsourcing partner for organizations with ambitions in the mortgage market. Such as banks, investors and insurers. For them we arrange everything to offer and maintain their mortgages. With the service of our people and the power of our innovative technology. We are building our platform and organization to support at least 1 million households in the future to finance those housing dreams. We're not there yet, but everything we do is dedicated to making this ambition a reality.

What will you do?

As an Account Manager Special Management, you will be responsible for managing your own client portfolio and providing support to private clients facing payment problems related to their mortgage. You will perform in-depth financial analyses, conduct negotiations with clients and ensure accurate administrative processing

•  Function as the first point of contact for customers with late payments or financial problems.
• Conduct empathetic conversations to understand and evaluate the customer's situation.
• Perform financial analysis to identify the causes of payment problems and develop appropriate solutions.
• Negotiate feasible payment arrangements and other solutions with clients.
• Maintain accurate customer files and report progress to managers.
• Collaborate with internal and external parties to find effective solutions.
• Ensure compliance with procedures, guidelines and regulations.

• What do you need for this position?
  
•  HBO working and thinking level.
• At least 2 years of work experience in a similar position.
• Experience with financial analysis and customer contact.
• In possession of WFT Basis and WFT Hypothecair Krediet (possibly supplemented with WFT - Vermogen).
• Excellent command of the Dutch language.

What do we offer you?
Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 600 colleagues you will support clients in the administrative process of the mortgage and consumer credit.

Quion is looking for real top performers in their field. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A good salary (between €2810 and €4015 gross) & 190 vacation hours;
• Favorable pension accrual, a bicycle plan and the ability to buy and sell vacation days;
• Numerous training and education opportunities for breadth and height development;
• Flexible working in different schedules and patterns and working from home is also a possibility;
•  Laptop and smartphone;
•  Ergonomic working, healthy meals and discounted sports;
• A centrally located modern office in Capelle aan den IJssel with opening hours from 07.00 to 19.00 with good accessibility by public transport and free parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.

Interested?
Do you have any questions or would you like more information about the content of the position? Then contact recruiter Sebastiaan Warmerdam on 010 242 13 27.