Accountmanager special management

What will you do?

As Account Manager Special Management, you will be responsible for managing your own client portfolio and providing support to private clients who are facing payment problems related to their mortgage. You will perform in-depth financial analyses, conduct negotiations with clients and ensure accurate administrative processing:

• Act as the first point of contact for customers with late payments or financial problems
  
• Conduct empathetic conversations to understand and evaluate the customer's situation
  
• Perform financial analysis to identify the causes of payment problems and develop appropriate solutions
  
• Negotiate feasible payment arrangements and other solutions with clients
  
• Maintain accurate customer records and report progress to managers
  
• Collaborate with internal and external parties to find effective solutions
  
• Ensure compliance with procedures, guidelines and regulations
  

Where will you work?

Blauwtrust Group: your new challenge in the Dutch mortgage market!

Blauwtrust Group connects supply and demand on the Dutch residential mortgage market through its business units Quion, ROMEO and Dutch Mortgage Portfolio Management (DMPM). Together, they serve the entire Dutch mortgage chain from consumers to funders. With more than 30 years of experience, the group has built a solid position in the Dutch mortgage market.

Quion

Quion is one of the largest independent mortgage servicers in the Netherlands. For 20 years, Quion has proudly supervised the management of mortgages and consumer credit for renowned national and international financial organizations with diverse signatures. For these organizations, they are the business partner that helps them serve their clients successfully in a changing world.

What do you need for this position?

• HBO working and thinking level.
  
• At least 2 years of work experience in a similar position.
  
• Experience with financial analysis and customer contact.
  
• In possession of WFT Basis and WFT Hypothecair Krediet (possibly supplemented with WFT - Vermogen).
  
• Excellent command of the Dutch language.

What do we offer you?

Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 600 colleagues you will support clients in the administrative process of the mortgage and consumer credit.

Quion is looking for real top performers in their field. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A good salary (between €2867 and €4095 gross) & 190 vacation hours;
  
• Favorable pension accrual, a bicycle plan and the possibility to buy extra vacation days;
  
• Numerous training and education opportunities for breadth and height development;
  
• Flexible working in different schedules and patterns and working from home is also an option;
  
• Laptop and smartphone;
  
• Ergonomic working, healthy meals and discounted sports;
  
• A centrally located modern office in Capelle aan den IJssel with opening hours from 07.00 to 19.00 with good accessibility by public transport and free parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.

Talent development

We start with an onboarding, so you can find your way around and quickly feel at home. We have a wide choice of online workshops and trainings to continuously improve yourself, in addition, you will discuss with your manager what training is appropriate in your field of work, so you continue to develop. Because standing still is going backwards!

Interested?

Do you have any questions or would you like more information about the content of the position? Please contact Jan-Willem Blok on 06 - 52 00 03 00 or Niels de Ruiter on 06 - 22 09 13 59 or via careers@blauwtrustgroep.com.

Acquisition in response to this vacancy is not appreciated.