The story of Jessie
In this time's "stories of," we speak to Jessie van Gent. She enjoys working as a senior employee in our back office
"Hi Jessie, how did you end up at Quion and why did Quion appeal to you?"
"I was working as a commercial assistant at "De Hypotheker" (like Quion part of the Blauwtrust Group) and a colleague of mine had made the switch to Quion. He told very enthusiastic stories and then I applied in 2017 and was hired right away! I started in our Midoffice (underwriting department), where I really enjoyed working.
After 1.5 years, I made a brief foray as a recruiter at an employment agency, however, this turned out not to be my thing. During that time I always kept in touch with my colleagues at Quion and the world of mortgages kept attracting me. Via Linkedin I saw a vacancy for Backoffice employee and I took the plunge and applied again. It was a very nice job interview and during the interview the role of senior employee came up. This was a great opportunity for me to take on a position with more challenge and responsibilities. And so it was that I rejoined Quion in June 2021."
"What does your workday in the Back Office look like and what makes it so much fun?"
"The days I work in the office (about half of my time) I start with a cup of coffee and have a nice chat with my colleagues. Then I start planning for the day. This means that I schedule all my colleagues on the workload at that moment and together we make sure that we stay within Service Level. Every day at 10 am we have a day start with the team. In this we briefly discuss how yesterday went, what's on today's schedule and important announcements are shared with each other. After the day start I often answer some emails.
Other than that, every day is different! That's also what makes my job so much fun. For example, I am involved in the migration of a new customer and I am the point of contact for the team. If there is something wrong, I am there for them. In terms of work content, but also if someone is not feeling well, I offer a listening ear.
I get the most energy from solving "problems". If a colleague gets stuck in a case, I love to find out what the problem is and how we can solve it so that the colleague can continue and the customer can be helped.