Client Change Manager

Only applications from candidates who are fluent in Dutch and currently residing in the Netherlands will be considered

As a Client Change Manager, you will be responsible for the process around change requests from our lenders.

What will you do?

You are the central point of contact for all our clients when it comes to change proposals and requests. You coordinate the intake of customer requests and prepare these in accordance with the agreed process. In addition, you advise on prioritization and determine the right approach for coordination with customers. You are also responsible for preparing substantive, non-functional communications to lenders. You optimize processes, ensure efficient, generic services and ensure compliance with SLAs and frameworks.

Your responsibilities include:

• Handling change requests from lenders to delivering a commercial proposal.

• Preparing documentation and coordinating changes with relevant internal stakeholders.

• Monitoring the progress of changes and preparing reports and KPIs.

• Identifying commercial opportunities with customers and actively developing them within the Sales organization.

• Maintaining good relationships with customers and other external stakeholders.
  

Where are you going to work?

Do you want to work for a leading player in the Dutch mortgage market? At Quion, we ensure that our clients can manage their mortgage effortlessly. We connect supply and demand in the housing market and strive to be the best service provider. Our ambition? That everyone wants to have their mortgage serviced by Quion!

This is you

• HBO working and thinking level, with relevant qualifications.

• At least 5 years of relevant work experience, of which 3 years in a commercial position with a financial services company.

• Thorough knowledge of the mortgage market and Quion's products and processes.

• Experience with the Lean method and tools and its application in customer-focused processes.

• Excellent communication skills, both verbal and written.

• Ability to translate complex information into clear and compelling presentations.

• Knowledge of customer management and mortgage processes.

What do you need for this position?

• Persuasiveness: You anticipate counterarguments and build a defense. You give room for criticism and handle it in a respectful manner.

• Collaboration: You take initiative to consult with other parts of the organization and seize opportunities to collaborate with external parties whenever possible.

• Customer focus: You are well informed about the most important developments within a client organization and constantly seek improvements that meet the needs of the customer.

• Entrepreneurship: You use your knowledge of the customer's business processes to interest them in new opportunities and adapt the offer to the developments in their business.

• Problem analysis: You look beyond the superficial causes of problems and search for structural causes.

• Result-oriented: You address colleagues on achieving results and translate these into concrete, measurable results for your team.

What do we offer you?

Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 500 colleagues you will support clients in the administrative process of the mortgage.

Quion is looking for true toppers in their profession. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A salary of € 4445,- to € 6348,- gross per month & 190 vacation hours based on 38 hours per week

• Favorable pension plan, a bicycle plan and the possibility to purchase vacation days

• Numerous training and educational opportunities for breadth and height development

• A fine balance between working from home & working in the office. Compensation for your home working and travel days and a home office to work pleasantly & healthily from home

• Healthy meals in our company restaurant and discounted sports

• A centrally located modern office in Capelle aan den IJssel with good accessibility by public transport and free parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.

Talent development

We start with an onboarding, so you find your way and you feel at home quickly We have a wide choice of online workshops and training courses to continuously improve yourself, in addition, you will check with your manager what training is appropriate in your work area, so you continue to develop. Because standing still is going backwards!

Interested?

Do you see yourself working with us? Then apply directly via the application button! Do you have any questions or would you like more information about the position? Please contact Team Talent Attraction (Niels de Ruiter & Dipak Hardwarsing) via careers@blauwtrustgroep.com.

Please note that this vacancy has been published simultaneously internally and externally. In case of equal suitability, we give preference to internal candidates.

Acquisition in response to this vacancy is not appreciated.